The Art of Final Quality Control
A successful client journey is realized the moment your client returns to your shop for service. This, however, is not true if it has been less than five minutes after your client picked up their keys! We ask, how many vehicles are leaving your shop with problems? How many problems are you catching before they leave?
This course is for anyone that has ever suffered or wishes to prevent the consequences of a process failure that results in an unsatisfied customer… or worse.
None of us are perfect. This means we must have systems in place to manage imperfection.
Only then can we say to our clients, “we won't let you down.”
With case studies from both outside and within our industry, attendees will learn strategies to analyze cause and effect, how to manage quality in each phase of a visit using technology, and communication techniques to ensure your clients are properly prepared for the next visit.